As Chief Operations Officer for Berkshire Hathaway HomeServices Chicago, Diane is responsible for delivering operational excellence that maximizes agent success. Glass has been with the company for 12 years and currently oversees the firm’s business development, information technology and agent development departments. She is widely respected as a thought leader on technology platforms, and has developed industry-leading training programs, while raising standards for agent support.
Previously, Diane was Director of Training and Education, Assistant Branch Executive and Technology Trainer. She has a wealth of expertise in agent development, training, operational skills and technology.
Diane resides in Chicago. She holds an M.A. degree in Education from National-Louis University and a B.A. degree in Psychology from Northeastern Illinois University.